Over the last couple of weeks I’ve gone to a couple of conferences, one in Orlando and the other in Whistler. These have been the first conference/trade shows for Q4 where we have exhibited and sponsored aspects of the events. Both of them have gone quite well and we’ve been able to expand our pipeline of sales prospects considerably.
However I have to say that I’m so tired (and we’ve got one more in Colorado next week) and that my feet feel like they constantly hurt. So my big question is what are the solutions for dealing with sore feet? I’ve heard cold water afterwards, changing your insoles, drinking constantly (haha) but nothing seems to work. I think if I can figure out how to keep my feet from hurting I’d be doing alright.
So, if you’ve got a tip let me know – I’m all ears!!
Thursday, June 21, 2007
Tuesday, May 29, 2007
WebEx sucks all the way to the end - what a painful experience
We started using WebEx http://www.webex.com/ in January of this year. It's a web conferencing system that allows you to do online meetings and conference calls. We thought we were safe by buying the leader in the market. Well we were certainly wrong about that. Some of our experience:
The WebEx software only works about 2/3rds of the time. Typical for users on the other end to have problems installing the software.
When you call WebEx to get help they expect you to keep your prospect on the line while they try and figure something out (ya right!). To get to anyone that knows anything takes 3 or 4 people - each time we were left with "if you don't know anything then why the %&*@! am I talking to you?!!"
Once the problem is solved (or in most cases not) WebEx sends you an automated survey "How did we do". In each case we gave them a terrible review, but did anything change? No.
I could go on and on about the problems we had with them, but instead I'll focus on the last issue.
About a month ago we cancelled the contract with the end date of June 14th. I received confirmation from them that the service would stay on until the 14th. Well today we discover that they terminated the service and we're offline. In typical fashion I called WebEx and had to speak to 3 different people all who didn't have the ability to do anything to help me. So, we get cut two weeks early and my only recourse is to sign-up for the service again - or use their pay per use service.
In closing. WebEx sucks.
The WebEx software only works about 2/3rds of the time. Typical for users on the other end to have problems installing the software.
When you call WebEx to get help they expect you to keep your prospect on the line while they try and figure something out (ya right!). To get to anyone that knows anything takes 3 or 4 people - each time we were left with "if you don't know anything then why the %&*@! am I talking to you?!!"
Once the problem is solved (or in most cases not) WebEx sends you an automated survey "How did we do". In each case we gave them a terrible review, but did anything change? No.
I could go on and on about the problems we had with them, but instead I'll focus on the last issue.
About a month ago we cancelled the contract with the end date of June 14th. I received confirmation from them that the service would stay on until the 14th. Well today we discover that they terminated the service and we're offline. In typical fashion I called WebEx and had to speak to 3 different people all who didn't have the ability to do anything to help me. So, we get cut two weeks early and my only recourse is to sign-up for the service again - or use their pay per use service.
In closing. WebEx sucks.
Monday, May 21, 2007
Is Google going to buy Salesforce.com?
Bit of news from Reuters this morning:
http://www.reuters.com/article/ousiv/idUSN2127967220070521?src=052107_0745_FEATURES_mna_today
NEW YORK (Reuters) - Shares of Salesforce.com Inc. rose nearly 5 percent in pre-market trading on Monday after a report it is in talks with Google Inc. for an alliance that could help them compete better against Microsoft Corp..
According to a report in the Wall Street Journal, the two companies are still working out details of a potential partnership, which is expected to be announced in the next few weeks. The report cited unnamed sources.
The paper said one outcome could be a Web-based offering that integrates some of Google's online services such as e-mail and instant-messaging with those of Salesforce.com, whose customer-relationship management tools help salespeople track their accounts.
Salesforce.com shares rose by around $2.14 to $47.94 in pre-market trading while Google shares were flat at around $470.
http://www.reuters.com/article/ousiv/idUSN2127967220070521?src=052107_0745_FEATURES_mna_today
NEW YORK (Reuters) - Shares of Salesforce.com Inc. rose nearly 5 percent in pre-market trading on Monday after a report it is in talks with Google Inc. for an alliance that could help them compete better against Microsoft Corp..
According to a report in the Wall Street Journal, the two companies are still working out details of a potential partnership, which is expected to be announced in the next few weeks. The report cited unnamed sources.
The paper said one outcome could be a Web-based offering that integrates some of Google's online services such as e-mail and instant-messaging with those of Salesforce.com, whose customer-relationship management tools help salespeople track their accounts.
Salesforce.com shares rose by around $2.14 to $47.94 in pre-market trading while Google shares were flat at around $470.
Sunday, February 25, 2007
Why I love Salesforce.com
So I feel a little like a gushing school boy when I say I love Salesforce.com, but it’s true. At Q4 Web Systems we use Salesforce to manage all of our sales and marketing efforts and all customer interactions.
Having all of our sales people using it along with customer support gives our management a detailed insight into all aspects of the customer process. I have a complete view into the entire lifecycle of a customer. Using this information we are able to make better sales, marketing and customer service decisions.
It’s the same way I feel about my blackberry. I honestly think (and know) that it simply wouldn’t be possible to do what we do without these amazing tools. It’s great to work with these on a daily basis, it allows us to do more and it helps us make better decisions in improving our own software.
Disclosure: I was not paid by Salesforce or RIM for this post ;)
Having all of our sales people using it along with customer support gives our management a detailed insight into all aspects of the customer process. I have a complete view into the entire lifecycle of a customer. Using this information we are able to make better sales, marketing and customer service decisions.
It’s the same way I feel about my blackberry. I honestly think (and know) that it simply wouldn’t be possible to do what we do without these amazing tools. It’s great to work with these on a daily basis, it allows us to do more and it helps us make better decisions in improving our own software.
Disclosure: I was not paid by Salesforce or RIM for this post ;)
Friday, February 09, 2007
By far the best explanation of Web 2.0 and what it truely means
Subscribe to:
Posts (Atom)
